Shipping policy

 

Shipping Policy for Pentlatch Gallery

Thank you for shopping with us! We are committed to providing you with the best shopping experience possible. Below is an outline of our shipping policy to ensure your order is processed and delivered to you smoothly and efficiently.

Processing Time

  • All orders are processed within 1-3 business days (Monday to Friday). Orders placed over the weekend or on public holidays will be processed the following business day.

  • You will receive an email notification with tracking information once your order has shipped.

Shipping Methods

  • We offer standard, expedited, and priority shipping options at checkout. Shipping methods and times vary depending on your location.

  • Shipping times are estimated and may be subject to delays caused by weather, holidays, or other unforeseen circumstances.

Shipping Rates

  • Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

  • For orders within Canada, we offer free standard shipping on orders over $300. International shipping rates will be calculated based on the destination.

International Shipping

  • We do offer international shipping to select countries. International shipping rates will be calculated at checkout.

  • Customs duties, taxes, and fees may apply depending on the destination country and are the responsibility of the customer. Please check with your local customs office for further details.

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email so you can track your package.

  • Please allow 24-48 hours for tracking information to update once the shipment has left our facility.

Damaged or Lost Items

  • If your item arrives damaged or is lost during transit, please contact us immediately at inquires@pentlatchgallery.com or phone 1-250-947-0806. We will assist you with filing a claim or arranging for a replacement or refund.

Returns and Exchanges

  • We want you to be completely satisfied with your purchase! Please refer to our returns and exchanges policy for more information on returning or exchanging an item.

Contact Us

  • If you have any questions or concerns regarding shipping, feel free to reach out to us at inquires@pentlatchgallery.com or call 1-250-947-0806.

Thank you for supporting our gallery and gift shop! We appreciate your business and hope you enjoy your purchase.